Isoflames Log Sets Warranty

Earthcore offers a lifetime warranty for all Isokern fireboxes, to be free from defects in materials that negatively affect system performance from the date of purchase, subject to the terms and conditions of this limited warranty.

Customer Service

Earthcore Industries, LLC is committed to customer service and exceeding customer expectations. We are available Monday – Friday 8:30 AM to 4:30 PM EST toll free at 800 642-2920 to provide technical assistance and answer any questions you may have.

Warranty

THE WARRANTY MENTIONED HERE IS ONLY FOR THE ISOFLAMESGAS LOG SET.

You have a ONE YEAR PARTS WARRANTY with Earthcore products.

If you should accidentally break a log, or if there is another issue you may have with the ISOFLAMESgas log system, please call your Earthcore Industries, LLC authorized dealer or call us directly at 800 642-2920.

It is important for you to register your ISOFLAMESgas log system with Earthcore. Please complete the warranty card included in this manual on the following page.

1. The ISOFLAMESgas log burner has a one year warranty against any performance defects.
2. The ISOFLAMESgas logs have a one year warranty against breakage; except breakage due to mishandling or negligence.
3. If the ISOFLAMESgas log burner was purchased with a gas control valve, the gas control valve has a one year warranty against any performance defects.
4. All painted surfaces that get wet due to rain, fl ooding, household pets, wild animals or birds, or get damaged due to negligence or disaster, have no warranty.
5. Embers and lava coal that get wet due to rain, fl ooding, household pets, wild animals or birds, or get damaged due to negligence or disaster, have no warranty.