We have compiled a common list of questions our customers have asked us over the years. If you can’t find the answer you’re looking for here, please get in touch with us on our contact page or give us a call at 1.800.642.2920.
Yes. The Isokern Standard Series and Vent-Free Series can be installed for a ‘see-thru’ application. These particular installations are referenced in both Series’ installation manuals.
When treated and installed properly, Isokern products should last for the life of your house.
Yes, but there are limitations to doing this such as ceiling height, surrounding environment and indoor air quality.
The Vent-Free Series and B-Vent IBV Series units can sit on a wood floor. However, most wood-burning Isokern fireplaces cannot. The exception to this is the Standard Series and Magnum Series when the Fire-Lite application is applied. Please consult your local sales representative or dealer for proper fireplace selection and placement.
Vented gas logs can be used in the IBV, Standard, Magnum Series. These gas logs range from 50,000 BTU to 100,000 BTU maximum. The Vent-Free Series specifies the use of AGA listed “vent-free” log sets. The “vent-free” log sets are 40,000 BTU maximum.
No. All Isokern fireplaces are designed as open front units. If glass doors are required by local code or desired, the fireplace must be burned with the glass doors in the fully open position.
No. Isokern vented units are specifically designed to vent vertically.
Due to the fact that each Isokern system is unique there is no one set price for every region of the country. Prices may vary due to project scope, specifications and site.
Yes. Some Isokern Solution Centers do provide mantles—Austin, Dallas and Houston all provide cast stone mantels designed to fit Isokern fireplaces.
Yes, there is a maximum height of 80′ (eighty feet) and a minimum height of 18′ (eighteen feet) for DM Chimney components. Please check with local codes and sales representatives for outdoor application requirements.
Yes. The metal chimney must be listed for use with solid fuel (UL 103). However, for the Fire-Lite application, a double walled, air-cooled chimney is required.
Yes. We recommend the material be scratch-coated or metal lathed prior to the finish application. Please consult your builder or finished application professional.
Yes. The components can easily be repaired with ECI approved mortar which will not negatively affect performance or safety. If components are visibly unusable please consult your local sales representative, dealer or distributor.
Isokern chimney systems may be terminated in methods such as a stucco cap or brick or stone veneer cap. Please consult your builder or designer for termination needs.